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Complaints Procedure

Our clients are vitally important to us and we have built a reputation for providing high levels of personal service and client care.  If however, you feel that we have come up short in maintaining an excellent standard of service, please let us know.

We welcome any opportunity to monitor our quality of service and have a written Complaints Procedure to ensure that complaints are dealt with promptly and effectively.

A copy of our Written Complaints Procedure can be supplied on request; alternatively it can be downloaded below.

Stripes Solicitors Complaints Procedure

If you are a client and we have made a contract with you by electronic means you may be entitled to use an EU online dispute resolution service to assist with any contractual dispute you may have with us. This service can be found at EC.Europa.eu/odr. Our email address is Enquiries@Stripes.eu

Latest News

10 Aug
Taylor Review of employment practices

Matthew Taylor, former aide to Tony Blair, in a recent government review of employment practices has suggested all work in the UK’s economy should be “fair and decent”. The report pays particular attention to the gig economy recommending the creation of a new category of worker, known as a ‘dependent contractor’, to provide additional rights […]

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What Clients Say

Originally we placed our case to recoup losses from a Builder who claimed that they had run out of finance and were unable to complete the contract we had to self fund the completion of the work.

We approached a Solicitor’s practice and they advised that after many months are investigation they felt that the builder could not repay the amount. We approached Stripes and they offered a no win no fee approached and we accepted.

Immediately they began proceedings against the Builder and they Court accepted the Claim and the Builder agreed to pay off the debt. Since then we have had a full settlement which Stripes concluded on our behalf.

Andrew Franks, Ellis Franks Ltd View More